All garments purchased from Deane Apparel are covered by the Consumer Guarantees Act 1993.
If you are not fully satisfied with your purchase it can be returned to us for a full refund or exchange for another item or items of equal purchase value or lesser value.
To qualify for a refund or exchange the item must be returned with a returns authorisation number (ra#), in original condition (i.e. unused, undamaged with tags and/or labels attached) in the original packaging (i.e. intact & not damaged or opened) within 30 days from despatch.
Deane Apparel will not refund original shipping charges unless the error occurred through an action by a Deane Apparel employee.
Please be aware that all garments that are ‘specially made’ or customised (with monograms and/or any other branding) are non-returnable, unless Deane Apparel has made an error in supply. Customers that have pre-approved garments for return will have a separate list of specific garments.
All refunds are issued at the discretion of Deane Apparel. Deane Apparel reserves the right to refuse a refund if it does not comply with these conditions.