FAQ

 

 

All garments purchased from Deane Apparel are covered by the Consumer Guarantees Act 1993.

If you are not fully satisfied with your purchase it can be returned to us for a full refund or exchange for another item or items of equal purchase value or lesser value.

To qualify for a refund or exchange the item must be returned with a returns authorisation number (ra#), in original condition (i.e. unused, undamaged with tags and/or labels attached) in the original packaging (i.e. intact & not damaged or opened) within 30 days from despatch.

Deane Apparel will not refund original shipping charges unless the error occurred through an action by a Deane Apparel employee.

Please be aware that all garments that are ‘specially made’ or customised (with monograms and/or any other branding) are non-returnable, unless Deane Apparel has made an error in supply. Customers that have pre-approved garments for return will have a separate list of specific garments.

All refunds are issued at the discretion of Deane Apparel. Deane Apparel reserves the right to refuse a refund if it does not comply with these conditions.

Please fill out a form and contact our Customer Services Team on (09) 262 2664 or sales@deane.co.nz to request a returns authorisation number.

To ensure that the item arrives in original condition, it is important that the packaging used is robust enough to protect the item. Please include the returns authorisation number.

We recommend that you obtain proof of postage and retain this to enable you to track your return.

New Zealand & Australia - 3-5 workday days delivery.

Please download our general conditions of sales document from here.